Families Noticeboard

Welcome to our digital noticeboard where we will provide you with relevant information regarding COVID19 and our new approaches to working through this pandemic to ensure the safety of our children, staff and families.

Our Digital Noticeboard for Thrive Families

Local Restrictions - What You Need to Know

Local Restrictions: What You Need to Know

Our Letters to Families

27 May 2020

Families Update

26 June 2020

Families Update

25 October 2020

Families Update

18 November 2020

Families Update

6 January 2021

Lockdown Update England

6 January 2021

Lockdown Update Scotland

4 February 2021

Families Update

16 July 2021

Families Update

Our Letters to Colleagues

28 February 2020

Families Update

Health & Wellbeing Support

Families Update

24 March 2020

Families Update

27 May 2020

Families Update

5 June 2020

Families Update

Guidance to Keep Children Safe

Room Transition

Guidance to Keep Children Safe

Children's Recourse Use

11 January 2021

Families Update

Safety Procedures at Thrive Childcare and Education

Nursery schools play an essential role in society and we must make adaptations to the way we work to keep our children, parents, and team safe during this time. The fundamental principle of this guidance is to ensure distancing between identified groups and to implement enhanced hygiene practices. The design of nurseries as relatively small communities with further subdivided rooms, greatly assists our ability to create physical distance between groups.

These Safe Operating Procedures (SOP) are based on Public Health England and Scotland, and the Department of Education guidance for nursery schools and their key workers.

Drop Off and Collection of Children

To minimise traffic in the nursery, parents are asked to drop off and collect their children at the main entrance and not to enter the nursery unless necessary. Parents waiting to drop off and collect are asked to maintain social distancing by standing at least 2 meters apart at all times. An identified team member will be responsible for arranging handovers with parents.

This may not be the usual Key Person for a child. To minimise physical interaction, only key information will be shared on handover. The team member and parents should maintain physical distancing as much as practically possible.

Temperature and Symptom Monitoring

Routine temperature testing is not advised as a reliable method for identifying coronavirus. Parents and team members should follow the national advice on the kind of symptoms to look out for that might be due to coronavirus:

  • A new continuous cough and/or a high temperature

Travel to Nursery

Wherever possible team members and families should travel to the nursery alone, using their own transport or by foot or bicycle. If it is necessary to share transport, journeys should be taken with the same individuals with the minimum number of people at one time. If public transport is necessary, current guidance on the use of public transport must be followed. Face coverings are advised on public transport to help protect others.

Implementing Social Distancing

A level of physical interaction within nurseries is unavoidable. The key to reducing the risk of coronavirus transmission is to maintain small groups and minimise physical interaction between these groups.

Hygiene & Safety

Good hygiene and cleaning practices significantly reduce the spread and transmission of the coronavirus. Enhanced hygiene and cleaning practices are implemented, rigorously followed, and validated.


An enhanced cleaning schedule must be implemented. Communal areas, toilets, touchpoints, shared resources and handwashing facilities must be cleaned and sanitised regularly. A senior person must be responsible for validating and recording cleaning schedules.

Hand Washing

The rate of handwashing must be significantly increased. All team must wash their hands with soap and water upon each arrival to the nursery and children should be encouraged to do the same. Adequate supplies of soap and paper towels are provided at identified handwash stations. Hand sanitizer should only be used in areas where handwashing facilities with soap, water and paper towels cannot be provided. Hand sanitizer is not required after handwashing with soap and water. A hand sanitizer station will be provided for visitors to use.

Attending More than One Setting

At this time we cannot accommodate children who attend more than one setting, unless asked to do so in agreement with the Local Authority. Where this is the case, a full Risk Assessment will be carried out in partnership with both the Local Authority and the other appointed setting.


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Safe Operation Procedures

Frequently Asked Questions

Health and Safety

The latest scientific evidence indicates that COVID-19 appears to affect young children less often and with less severity. The role of children in transmission is unclear, but it seems likely that they do not play a significant role. The Department for Education has published detailed guidance which enables nurseries to care for children safely and minimise the risk of transmission of the coronavirus. The design of nurseries as relatively small communities with further subdivided rooms, greatly assists our ability to create distance between groups. The Government has recognised the vital role that nurseries play in education, wellbeing, preparing children for school and supporting families to work.

Not only is our center open all year, we also accept registrations and enroll children throughout the year. Give us a call to learn more about a schedule and start date that work for your family.

England – All nurseries are open and all children are able to attend

Scotland: All nurseries are open and all children are able to attend

Care, Education and Wellbeing

We understand that two months is a long time for all children, but for our smallest children, there should be some routine changes. We encourage all parents to take some time when you visit the nursery prior to your first day, to update the team and/or manager to ensure any changes to their care routine are updated and followed.

We will continue to work very hard to avoid any significant changes. Whilst we would like to say that there will be ‘no changes’, given we are operating under a very different set of guiding principles this will not be possible in all nurseries. We will however continue to ensure as best we can, that the relationships and therefore the care routines your children are used to will remain largely unchanged.
We want to ensure we keep all children safe under the new measures that we have put in place and so it is vital that we carry out a risk assessment for children where additional support is required. Where we feel the risk is too high under the new measures we have in place, it is possible that some children will not able to return until the risk is reduced. Where this is the case, the nursery will liaise with the local authority to seek further advice and support.

Nursery Attendance

England – All nurseries are open and all children are able to attend

Scotland: All nurseries are open and all children are able to attend

Please contact your nursery manager direct or via [email protected] if you wish to increase your attendance pattern. We are seeing a high demand for places but we will do all we can to accommodate your needs.
Please contact your nursery manager to vary your attendance. In line with our Terms & Conditions, we will require one months’ notice to implement the change.

Please contact your nursery manager direct or via [email protected] if you wish to increase your attendance pattern. We anticipate demand for places to be even higher than normal during this summer, but we will do all we can to accommodate your needs. Our managers are now back and able to respond to any current parent queries. You can also contact us via [email protected]

Fees & Deposits

Given testing for Covid-19 is now available, those persons with symptoms should access tests immediately and, where Covid-19 is not detected, they may return to the nursery. However, where Covid-19 has detected the group within the room may be asked to self-isolate according to government advice. We hope to avoid this, but like any period of sickness or for events outside our control, we will need to charge an element of fees to have the nursery ready for your return. If your child has to self-isolate and you are therefore unable to use your childcare space, we will reduce fees by 75%, only charging a 25% retainer. This retainer will enable us to support our teams better and ensure the nursery can be ready for your return. For any prolonged periods of isolation over and above 14 days, we advise you to contact your nursery manager. We will endeavour to look at individual cases where possible.
Thrive Childcare and Education were pleased to be able to suspend fees where the Government restricted attendance at nursery. Should ‘Local Lockdown’ be enforced we will need to follow government advice. For any future significant period of non-attendance but would review this based on the situation and government guidance and support.

Fees can be paid for all nurseries at ParentZone app

New Enquiries

We are still accepting bookings for all of our nurseries. If you would like to book a place at one of our nurseries please email [email protected] with your request and we will be happy to send you registration forms to your email inbox to complete to secure your place.
Yes, your place is secure, and we look forward to welcoming you in 2021. Our nursery manager will be in touch ahead of your start date.
We understand in these difficult circumstances it is hard to plan for what childcare you may or may not need. For any parents that register from 1st of January 2021 at any Thrive nursery, no 4 week notice period will be required on termination of childcare. If you no longer require childcare after booking your place, we ask that you give as much notice as possible of this, however, we will consider, by exception, not charging for a 4 week notice period and will accept the termination of your childcare with a 1 week notice period.

Safer Play Groups At Thrive Nurseries

A way of grouping children at our nursery, keeping children and staff safe during the time of coronavirus by organising them into small groups and coordinating their routines, their movements, and their use of resources throughout the day. A safer play group will usually consist of children who would usually be in the same playroom/age group and are already known to each other.

Risk Assessments

Risk assessment for COVID-19 will focus on the questions that need to be asked so that we can create the most effective methodology

Every nursery must go through a risk assessment exercise before we can welcome children and staff in the premises

Before we complete the risk assessment in the nursery, we must ask who is doing what and how, where are they doing it, why are they doing it, and what are they using? Understanding the tasks or activities is vital to assess the exposure and to qualify any subsequent control decisions.


We ask a lot of questions while assessing our nurseries: How can we maintain social distancing? Can we use alternative rooms to spread staff and children out? Where are our staff and children more likely to find it difficult to avoid one another such as the toilets, staff rooms, office? Can we phase break times? Can we place additional sanitising units in areas where most people commonly touch, such as handrails, doors, doors entry systems, keypads, iPads, phones, desks, kitchen equipment? 

Cleaning is a vital control and must be high on your priorities: Have we considered how you keep commonly touched surfaces sterile and how more frequently they need to be cleaned? Have we updated the cleaning schedule to ensure all areas are being frequently and thoroughly cleaned? Are you using an effective strength of cleaner to kill the virus? Such as Selgiene Ultra.

Please read the full version of our risk assessment documents

Health & Wellbeing