Booking Form Terms & Conditions

The following terms and conditions, together with your Fee Sheet and Child Registration Form, constitute your Parent Agreement (the Parent Agreement) with Thrive Childcare & Education Limited (company number SC192599 with registered office at Newfield House, 1 New Street, Musselburgh, Scotland, EH21 6HY), on behalf of all subsidiary groups comprising Holyrood, Happitots, Nature Kindergarten and Corner House Nursery brands (together, Thrive), regarding the provision of early years care and education for your child at your chosen Thrive nursery (the Services).

For reference, we may refer to your chosen Thrive nursery (the Nursery) and/or Thrive as “we”, “our” or “us” in this Parent Agreement. When we refer “you” or “your”, we refer to the Parent(s)/Legal Guardian(s) of the child attending the Nursery and receiving the Services.

“Fees” means any of: (i) those fees detailed in the Child Registration Form; (ii) any fees set out in any policies, procedures or marketing materials of the Nursery as updated from time to time; or (iii) any other fees as agreed between you and the Nursery from time to time.

Reserving Your Child’s Nursery Place
1. To request a place for your child at the Nursery, you must complete our Child Registration Form and return it to your Nursery leadership team. Once the Child Registration Form has been returned, the Nursery will contact you to confirm whether a place is available for your child.
2. Once the Nursery confirms availability, you will need to pay the non-refundable registration fee, as detailed in the Child Registration Form, to confirm your child’s place. A contract between you and us will only be formed after payment of (i) your non-refundable registration fee and (ii) the first month’s Nursery fees for your child have been received by us.
3. Please see clause 5 below for more information on how to pay your Nursery fees.
Personal Health and Care Requirements
1. Prior to your child starting, you agree to provide to the Nursery the following information in writing:
  1. all relevant health and care requirements (including any allergies/intolerances or medical conditions) relating to your child;
  2. up-to-date contact details for you, your child’s doctor and health visitor details, and any authorised persons;
  3. a copy of any Court Order or signed custodial agreement relating to any care arrangements for your child.
2. It is your responsibility to notify the Nursery of any changes or additions to this information on an on-going basis.
Illness & Medication
1. If your child is too unwell to attend Nursery, please contact the Nursery as soon as possible.
2. Children are unable to attend Nursery if they are suffering from sickness, diarrhoea, an infectious illness or have any non-specific rashes, until they are symptom free or cleared to return to Nursery by a doctor. We may refuse admission or request your child remain absent if too sick, and for at least 48 hours from the last loose nappy.
3. If your child is injured or becomes ill while at Nursery, we may administer first aid, arrange for medical assistance, or require early collection. Unwell children must be collected promptly once parents are informed.
4. You must complete required documentation before the Nursery can administer prescribed medication. Medicines must be in original packaging with name and pharmacy label. First dose must be administered by a parent.
5. If staff are not qualified to provide a medication your child requires, your child will be considered too sick to attend Nursery.
6. We are unable to provide refunds for non-attendance due to sickness or ill health.
7. The Nursery may apply sunscreen before going outside. If supplying your own, it must not contain allergens. You may request in writing that sunscreen not be applied, but your child must have alternative sun protection.
8. Staff may take children on local walks or activities. You may request in writing that your child does not participate.
Opening Hours and Collection
1. The Nursery is open Monday to Friday and may be closed for public holidays or other designated days. Check the Nursery notice board, Fee Fact Sheet or speak with the leadership team for opening hours.
2. In the event of service disruption, the Nursery will operate if safe to do so. Severe disruption may result in closure. No refunds will be issued except as outlined in clause 11.2.
3. Children will only be released to those named on the Childcare Registration Form unless otherwise authorised. ID and password must be provided. An in-person introduction is encouraged.
4. Please collect your child before closing time. Late pickups will incur fees (see clause 5.6).
5. If your child is not collected and we cannot contact you or an authorised person, we may contact Social Services or relevant authorities.
Nursery Fees
1. Fees are based on booking patterns and your child’s age. Fees are not reduced for closures such as Bank Holidays.
2. Fee changes due to class changes apply from the first of the following month.
3. Fees are payable monthly in advance on the first of each month. First payment may be made by bank transfer, card, or direct debit. Thereafter, direct debit or Thrive’s app must be used unless otherwise authorised.
4. Childcare vouchers and Tax-Free Childcare payments are accepted if cleared by the Due Date.
5. We may require a supplementary agreement if fees are paid by a third party.
6. Additional fees include:
  1. late pick-up fees;
  2. £4.95 monthly admin fee if not using Direct Debit or approved apps;
  3. £20 fee for failed payments.
7. If fees are unpaid by the Due Date, your child may be excluded from Nursery until paid. Interest and recovery costs may apply. Your child’s place may also be cancelled (see clause 8.3).
8. Fees are non-refundable due to illness, holiday or policy requirements. Part-time/funded sessions cannot be swapped.
9. To delay your start date, give 4 weeks’ notice. One delay is free; further delays require 25% of first month’s fees as a non-refundable deposit unless the place is taken up.
Fee Increase
1. Fees may increase due to external cost changes.
2. At least one month’s notice will be given before any fee increase takes effect, including an explanation.
Additional Care and Change of Sessions
1. You may change session bookings subject to availability:
  1. To reduce sessions, one calendar month’s written notice is required. Reductions start from the 1st of the month. Session swaps are not permitted.
  2. Extra Sessions may be booked if available and must be paid for as per the Fee Sheet.
Cancelling Your Child’s Place
1. You may cancel with one month’s written notice.
2. We may cancel with one month’s notice if:
  1. you breach this agreement repeatedly or seriously;
  2. we believe cancellation is necessary for wellbeing or safety;
  3. services can no longer be provided due to external factors.
3. We may cancel immediately if:
  1. fees are unpaid by the Due Date;
  2. your child’s continued attendance poses a risk. Abuse of staff will result in immediate cancellation.
4. If we cancel, fees must still be paid up to the last date of attendance. Advance payments will be refunded if applicable and your account is not in arrears.
Non-Attendance
1. Notify the Nursery as soon as possible if your child cannot attend.
2. Repeated unexplained absences may be reported to the local authority and your child’s place may be cancelled.
Child Protection
1. Parents must follow all safeguarding and security procedures. The Nursery is not liable for care arrangements made off-premises.
2. If you hire a Nursery staff member privately, inform the Nursery in writing. We are not liable for such arrangements.
3. You must not ask Nursery staff to leave employment to work for you. Breach may result in cancellation and compensation.
4. Staff may contact Social Services if they suspect abuse or a child discloses abuse, in line with policy.
5. Personal data is processed according to our Privacy Notice.
Disruptions to the Services
1. We are not responsible for disruptions outside our control, such as extreme weather or transport failure.
2. If service is disrupted, we will inform you and discuss next steps. Fees are not guaranteed to be refunded.
3. Waiving of fees during disruption does not change the agreement.
Our Liability
1. We are liable only for foreseeable loss due to our breach or negligence. We are not liable for unforeseeable loss or anything you could have avoided.
2. We do not limit liability for death, injury caused by negligence, or fraud.
3. We are not liable for business losses.
General
1. Any personal data we process in accordance with this Parent Agreement will be subject to our Privacy Notice.
2. We invest in our staff members and it is a strict condition of this Parent Agreement that you must not request that any Nursery staff member leaves our employment or reduces
  their hours of work in order to work for you. If you break this requirement, we may cancel your child’s place at the Nursery. We also reserve the right to recover compensation
  from you to reflect any additional recruitment costs we are forced to incur as a direct result of your decision to hire a Nursery staff member in breach of this Parent Agreement.
3. The Nursery is not responsible for any items left by you at the Nursery, including without limitation, push chairs, prams, car seats and clothing.
4. We may transfer our rights and obligations under this Parent Agreement to another organisation at any time, but we will notify you in writing if we do so. You may only transfer
  your rights or your obligations under this Parent Agreement to another person if we agree to this in writing.
5. The Nursery may make changes to this Parent Agreement in the following circumstances:
  1. If the changes are minor (for example to reflect administrative changes), or if the variation is required in order to comply with a regulatory or legislative changes,
    we will provide one month’s notice of the changes;
  2. If the changes involve significant or noticeable alterations to our operational requirements and/or your obligations under the Parent Agreement, we will provide at
    least two months’ notice of the changes.
6. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
7. Any declarations or notifications you or we make under this Parent Agreement will only be effective if made by email or otherwise in writing. Oral statements or agreements are
  not sufficient, unless we have confirmed them by email or otherwise in writing.
8. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full
  force and effect.
9. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract,
  that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not
  chase you, but we continue to provide the Services, we can still require you to make the payment at a later date.
10. These terms are governed by English law, and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland, you can bring legal
  proceedings in respect of the Services in either the Scottish or the English courts.